Refund policy
RETURN, REFUND & CANCELLATION POLICY
Thank you for shopping at www.theclothfarmer.com. If you are not entirely satisfied with your purchase, we are here to help.
1. GENERAL RETURN TERMS
• Product Condition: The item must be returned in its original state and condition for the exchange or return to be processed.
• Right of Refusal: The Cloth Farmer maintains all authority to dismiss incorrect, unreasonable, or frequent return claims by a customer.
• Transportation Address for Returns:
The Cloth Farmer
J 30/68, Jaitpura Chauraha, Near Kali Ji Mandir,
Varanasi, Uttar Pradesh - 221001, India
2. EXCHANGE POLICY
• Choice of Resolution: After receiving the return request confirmation email from us, you will have the choice to pick between an Exchange or a Refund (after deducting applicable transaction charges).
• Processing Time: The exchange interaction will start after we receive the returned item back. Kindly allow us 5–7 working days after this to send the exchanged product.
• Shipping & Duties: Please note that transportation charges for the exchange will not be sustained by us. Additionally, for international clients, our policy does not cover applicable customs and duty charges.
• Non-Receivable Items: Any item that we cannot receive according to the above process cannot be exchanged.
3. REFUND POLICY
• Payment Method: All refunds will be processed through the same bank account / payment method through which the purchase request was made, after deducting transaction charges.
• Processing Cycle: The refund cycle will start within 7 working days of receiving the product back. However, we cannot guarantee the exact processing time taken by bank partners.
• Payment Gateways: Refunds for orders placed via Credit/Debit cards will be routed back and credited via our secure payment gateway. Cash refunds are not available.
• Valid Grounds for Refund: We offer refunds strictly on the following grounds:
- Items that have a genuine defect or issue in terms of quality or size.
- Items that have been damaged prior to transportation.
- Items that have been dispatched incorrectly.
- If an item from a multi-item order is out of stock, you will receive a refund adding up to the value of the unavailable product(s).
-Return shipping charges must be beared by customer
-Any product with any customisation will not be refunded or returned
4. CANCELLATION POLICY
• Cancellation Window: On the unfortunate occasion that you wish to cancel your order, kindly do so within 20 hours of placing the order.
• Deductions: In case of cancellation, we will refund the amount to your account after deducting transaction charges, which must be carried by you.
• Exceptions:
- Orders cannot be canceled once the delivery/shipping process has started.
- Cancellation of orders which include custom work such as blouse stitching, pico, and fall stitching is strictly not permitted.
- Revised orders cannot be canceled.
5. CUSTOMER SUPPORT
During any phase of the above process, if you need any assistance, please feel free to contact our Customer Care Team:
• Website: www.theclothfarmer.com
• Phone / WhatsApp: +91 8853493219
• Email: support@theclothfarmer.com
• Address: J 30/68, Jaitpura Chauraha, Near Kali Ji Mandir
, Varanasi, Uttar Pradesh - 221001, India